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Salesforce AP-219 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Process Automation and Integrations:
Topic 2
  • Customizing Lightning UI for different user roles using declarative tools like Lightning Page Editor and Report Builder.
Topic 3
  • Data Model: Core objects (Order, Order Summary, Fulfillment Orders, Return Orders), B2C Commerce integrations, and tracing data flow including custom attributes.
Topic 4
  • Configuring end-to-end Order Management processes and external system integrations using declarative tools and clicks-based configuration.
Topic 5
  • Order Management Basics: Foundation of Order Management within Salesforce ecosystem, platform architecture, integration capabilities with third-party systems, and native Salesforce functionality.
Topic 6
  • User Experience and Customization:
Topic 7
  • Deployment and Debugging: Deployment options, lifecycle management, building processes with pre-configured data, and understanding supporting objects and system runtime.

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q78-Q83):

NEW QUESTION # 78
Where should a service agent go first to initiate changes related to an Order in Order Management?

Answer: D

Explanation:
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management.The Order Summary Details page provides a global view of the entire orderlifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference: Order Management Console, Order Management Lifecycle


NEW QUESTION # 79
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?

Answer: C

Explanation:
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. Thisobject represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5


NEW QUESTION # 80
What object must an admin populate to create digital wallet type payment methods, such as ApplePay or Electronic Gift Certificate?

Answer: C


NEW QUESTION # 81
Which three componentscan be used to modify the user experience in the Order Summary detail page?

Answer: A,C,D

Explanation:
Three components that can be used to modify the user experience in the Order Summary detailpage are:
Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a record page. Tabs can contain other components, such as charts, reports, or custom components, that display different information orfunctionality related to a record. The administrator can use the Lightning App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility.
Accordion. Accordion is a type of component that allow users to expand and collapse sections of a record page. Accordion can contain other components, such as fields, related lists, or custom components, that display different information or functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility.
Related List-Single. Related List-Single is a type of component that displays a single related list for a record. A related list is a list ofrecords that are linked to another record by a relationship field, such as lookup or master-detail. The administrator can use the Lightning App Builder to add and customize related list-single on the Order Summary detail page to give users more access andcontext.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.htm&type=5


NEW QUESTION # 82
Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query OrderSummaries?

Answer: D

Explanation:
The Platform API and the Composite API are two ways that an administratorcan use APIs in Workbench to query Order Summaries. The Platform API allows querying, creating, updating, deleting, and searching records in Salesforce. The Composite API allows combining multiple requests into a single call, which can improve performance and reduce complexity12


NEW QUESTION # 83
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